Mack Media LLC operates as a business and we expect CLIENTS to understand and respect our policies. Our goal as a video production and internet marketing company is to bring the highest value per dollar spent by our CLIENTS, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on time in respect to the services offered to the CLIENT.
THIS IS OUR REFUND AND CANCELLATION POLICY AND BY HIRING MACK MEDIA LLC FOR SERVICES YOU ARE BOUND BY THIS AGREEMENT AND YOU AGREE TO ABIDE BY OUR POLICIES.
Video Production & Website Project Management
Video production and marketing projects require extensive resources, consume our time, and incur internal expenses. Therefore once a payment or deposit is made, it is non-refundable. If a project gets canceled, delayed, or postponed by the CLIENT, then all monies paid will be retained by Mack Media LLC and if applicable, an additional cost will be charged to the CLIENT for all work completed beyond what was already paid for. No exceptions.
Video Production, Video Marketing, Search Engine Optimization, Social Media Marketing, & Internet Marketing
Payments for Video Production, Video Marketing, Search Engine Optimization, Social Media Marketing, or any of our Internet Marketing services are non-refundable even if a fee was paid in advance. Once a payment or deposit is made, there are no exceptions to our refund policy.
Setup Fees:
Setup fees are applied directly to expenses incurred by Mack Media LLC in the setup phase of any SEO or Internet Marketing campaigns and are non-refundable.
Chargebacks:
We normally ask for a CLIENT credit card or payment info so that we can charge the CLIENTS card for services provided OR we may also send an invoice so that you can pay from your end. Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent.
If any chargeback or payment dispute is caused by a CLIENT to a bank or credit card company, then CLIENT services and/or projects will be suspended and in some cases, all work will be undone (reversed) without notice. Furthermore, the amount of the chargeback fee will be issued to the CLIENT (to recover any fees passed on to us by the credit card company).
In Addition, any outstanding balances accrued as a result of the chargeback(s) will have to be paid in full before we restore service, deliver any files, or commence any work.
PLEASE CONTACT US TO ADDRESS ANY BILLING ISSUES AND WE WILL GLADLY HELP YOU.
Requesting a chargeback or opening a dispute for a valid charge from us is fraud. Chargebacks are never a legal or appropriate means of obtaining a refund. All disputes will be challenged by our lawyers with sufficient evidence from our records.
*Amended January 7, 2021
